MPV Webinar Series


On-Demand Webinars

Strategies to Improve Your Patient Collections and Financial Counseling Program

It's estimated that by 2012, patient responsibility will constitute 30% of providers' total revenues.1 This shift in reimbursement accentuates the necessity for medical groups to know what the payer will allow for services rendered so the patient portion due can be accurately calculated and collected before or at the time of service.

At 54-physician OrthoTennessee, the team addressed patient collection challenges by implementing a solution to automate patient eligibility and benefits verification and calculate the patient portion due based on the payer allowable, remaining deductible and co-insurance. The result? Enhanced patient financial counseling discussions and happier patients.

Listen to Teresa Copeland, Director of Managed Care, OrthoTennessee, explain firsthand how their group leveraged technology to decrease claim denials, reduce patient bad debt, and increase patient satisfaction.

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Rocky Mountain Cancer Centers shares payer payment management tips

At 55-physician Rocky Mountain Cancer Centers, the team addressed payer payment challenges by implementing a solution to automate patient eligibility and benefits verification, monitor payer contract compliance and payment accuracy, and receive daily updates on frequent payer and policy procedure changes.

Listen to Kayleen Jackson, State Business Director, Rocky Mountain Cancer Centers, explain firsthand how the group leveraged technology to reduce claim rejections, minimize payment delays and strengthen the bottom line

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Strategies from Beth Israel Deaconess Medical Center on identifying payer policy changes

Staying on top of frequent payer policy and procedure changes is a difficult task. Without a system to track these frequent updates, healthcare organizations face payment delays, increased billing costs and lost revenue.

Hear Beth Israel Deaconess Medical Center, a Harvard teaching hospital, describe how it uses technology that delivers daily payer policy information that is categorized and personalized to its specific organizational needs and workflow. The result? Optimized revenue.

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1 "The 'Retailish' Future of Patient Collections," Celent, 2009